Subscriptions – Onyx Coffee Lab

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Sign up for Onyx emails to journey with us, unlocking first access to everything we're excited to share - new coffee releases, resources and recipes, exclusive promotions, and more.

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YOU'RE WELCOME:

FREE shipping for orders over $40

TRENDING COFFEE:

Costa Rica Las Lajas Natural Ethiopia Hambela Alaka Colombia Tio Conejo Gesha Honey Honduras Montaña Congolón Cold Brew

ONYX IS MY PAL

FREE shipping for orders over $40

TEA:

New Teas offerings have launched now in eco sachets. We've taken weighing to the tenth of a gram out of your hands so that each cup is perfect. We suggest trying Onyx Tealight which has organic oats and honey along with black tea and cinnamon to create a complex sweetness and silky mouthfeel tea experience.

JON'S WISDOM:

Twitter is the K-cup of Coffee....

YOU'RE WELCOME:

FREE shipping for orders over $40

TRENDING COFFEE:

Costa Rica Las Lajas Natural Ethiopia Hambela Alaka Colombia Tio Conejo Gesha Honey Honduras Montaña Congolón Cold Brew

ONYX IS MY PAL

FREE shipping for orders over $40

TEA:

New Teas offerings have launched now in eco sachets. We've taken weighing to the tenth of a gram out of your hands so that each cup is perfect. We suggest trying Onyx Tealight which has organic oats and honey along with black tea and cinnamon to create a complex sweetness and silky mouthfeel tea experience.

JON'S WISDOM:

Twitter is the K-cup of Coffee....

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How it Works

If you love our coffee, you can get it automatically and on repeat by signing up for a subscription. You’ll save on each bag, but mostly you’ll save yourself from the inevitable headache of forgetting to order coffee. Your first order will get roasted and shipped as soon as you sign up!

Select Your Coffee.

From blends to delicate single origins or smooth decaf we source the best coffees in the world to fit your tastes.  Fruity and Floral—Rich and Smooth—Rare and Experimental— all can be automated to your home or office.

Select Your Frequency.

Receive coffee weekly, every 2 weeks, or monthly. Choose from our 10oz, 2lb and 5lb packages of fresh, whole bean coffee. We roast and ship the same day, so you can expect the finest coffees at peak freshness.

Sit Back and Relax!

The only thing to consider while you wait is how you will brew it. Each coffee has filter and espresso brew guides from our world champion trainers to guide your experience. Oh yeah, and what music will be on while you brew?

Help Me choose a coffee.

I love coffee but don’t really know where to go next. I have some things I like and things I want to stay away from. Help me get the best possible coffee experience.

Help me choose.

I know what I'm looking for.

I am coffee. I have the gear, I have the knowledge, I just need the beans.

I got this!

Let the experts choose.

I would love for someone else to pick what I drink. I like adventure but am also interested to try whatever may come my way.

We got you!

Subscription FAQs

I have a subscription, why can’t I log in?

There are times when, technically, you do not have an account with us. Let us explain.

Our old subscription app was supposed to require an Onyx account to be made when first signing up. But there was a glitch where if you had ever been on our site before, it didn’t prompt you. The subscription service remembered all of your info and scheduled and processed the orders, which is why you have been getting notifications.

If you create an account with the same email, you will be able to see all of your past transactions. You will also be able to make changes like, skip a delivery, swap plans, and update your shipping address.

Click HERE to create and account

If you still have trouble logging into your account, please email info@onyxcoffeelab.com.

When will my subscription ship?

We process subscriptions on each Tuesday of the week. Your subscription will ship out within 24 hours of your order being processed.

How often do you change out the Roasters Choice?

The Roasters Choice subscriptions ship out a different single origin coffee with every shipment. We change the coffee for it every Tuesday. Unfortunately, we are unable to offer substitutions or to choose which coffee gets shipped.

When will my gift subscription ship?

Our gift subscriptions ship out every month on the day of the month that the order was placed. So, if you order on the 15th of May, they will go out on the 15th of June, the 15th of July, etc. The dates can be rescheduled if needed too.

How do I change the frequency of my subscription?

To change the order frequency of an existing subscription, please follow these steps:

Select the Account Management Icon.
Log in to your account.
Select Manage Subscription.
Under "Order frequency", select "Change frequency".
Select a new Frequency and a new Interval.

How do I skip/resume a shipment?

To skip/resume an order, please follow these steps:

Select the Account Management Icon.
Log in to your account.
Select the Manage Subscription.
Select View Details under the subscription you would like to skip an order for.
Select Manage upcoming orders.
Select Skip Order beside the order you would like to skip.

If your subscription has an order that was skipped that needs to be reversed, you can follow steps 1-6 and select Recover Order to reverse the change that was made earlier.

How do I cancel my subscription?

To cancel a subscription on your store, please follow these steps:

Select the Account Management Icon.
Log in to your account.
Select Manage Subscription.
Select View Details under the subscription that needs to be cancelled.
Select Cancel Subscription.
Choose a cancellation reason.

How do I update my billing/shipping information?

To update the shipping or billing details of an existing subscription, please follow these steps:

Select the Account Management Icon.
Log in to your account.
Select the Manage Subscription.
Select View Details under the subscription that you would like to update the payment method for.
Select Address and shipping information.
Select Edit under either Shipping Method, Shipping Address, or Billing Address.
Select Save Changes.

Once the shipping or billing details have been updated, all future recurring orders will automatically reflect this new information.

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