FAQ – Onyx Coffee Lab

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TRENDING COFFEES

Krampus Framily Panama Elida Estate Cold Brew Costa Rica Las Lajas Advent Calendar Ethiopia Wush Wush Ethiopia Nano Genji Colombia Inza Nilson Panama Creativa Typica

THE ROASTERY

All our Advent Calendars have been roasted and shipped! Whew... we are celebrating in the roastery. In coffee news - we purchased a banger coffee in the Colombia COE auction and we have a new container from Equation coffee on the water.

HOLIDAY

Advent is done, but our 12 Days of Chocolate is now out and moving quickly. Krampus and Framily are still active and Echelon releases soon...

ECHELON SEASON 2

Season 2 is here with new options in 2023! OPTION 1: FULL MEMBERSHIP As a full member, you will be provided with not only a year of the world's best coffee, but also all the equipment and ways control every aspect of brewing, even down to the water chemistry. OPTION 2: COFFEE ONLY MEMBERSHIP This year we are expanding the Echelon program to offer a coffee only option. This is a very exclusive and limited project due to the fact that sourcing these rare coffees is an arduous and extremely delicate process.

BEAR'S WISDOM:

I'm not a businessman i'm a business, man...

TRENDING COFFEES

Krampus Framily Panama Elida Estate Cold Brew Costa Rica Las Lajas Advent Calendar Ethiopia Wush Wush Ethiopia Nano Genji Colombia Inza Nilson Panama Creativa Typica

THE ROASTERY

All our Advent Calendars have been roasted and shipped! Whew... we are celebrating in the roastery. In coffee news - we purchased a banger coffee in the Colombia COE auction and we have a new container from Equation coffee on the water.

HOLIDAY

Advent is done, but our 12 Days of Chocolate is now out and moving quickly. Krampus and Framily are still active and Echelon releases soon...

ECHELON SEASON 2

Season 2 is here with new options in 2023! OPTION 1: FULL MEMBERSHIP As a full member, you will be provided with not only a year of the world's best coffee, but also all the equipment and ways control every aspect of brewing, even down to the water chemistry. OPTION 2: COFFEE ONLY MEMBERSHIP This year we are expanding the Echelon program to offer a coffee only option. This is a very exclusive and limited project due to the fact that sourcing these rare coffees is an arduous and extremely delicate process.

BEAR'S WISDOM:

I'm not a businessman i'm a business, man...

FAQ

Here are some Frequently Asked Questions that come our way. If you don't see one that helps please message us and we'll try to help soon.

ONLINE ORDERING AND SHIPPING ISSUES

Why was my card charged twice?

Why is my shipment delayed?

Where is my order confirmation?

Why was my order marked as delivered but it was not?

What do I do if my order arrived damaged?

What do I do if I recieved an incorrect order?

Why won't my giftcard work online?

COFFEE QUESTIONS

When Do You Roast?

How do I brew my coffee?

How Do I Learn About New Coffees?

What is a Traditional to Modern Scale?

Are we Fair Trade?

What is the best way to store my coffee?

What is the Roast Level & Profile?

CAFE QUESTIONS

What Espresso Do You Use?

Can You Grind My Coffee?

How do I make a return/exchange?

Are you hiring?

How do I find out my giftcard balance?

Where are your cafes located?

Do you have any meeting spaces available?

Do you serve food?

Do you have patio seating?

Are pets allowed inside the cafe?

Do you have non-coffee beverages?

Do you allow outside food or drink in the cafe?

What holidays are you closed?

CLASSES

What kinds of classes do you offer?

What’s the difference between Public and Professional classes?

How do I sign up for a class?

EVENTS, CATERING, AND DONATIONS

Can I use Onyx at a special event?

Do you offer Catering?

Do you offer donations?

SUBSCRIPTIONS

I have a subscription, why can’t I log in?

When will my subscription ship?

How often do you change out the Roasters Choice?

When will my gift subscription ship?

How do I change the frequency of my subscription?

How do I skip/resume a shipment?

How do I cancel my subscription?

How do I update my billing/shipping information?


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