Here are some Frequently Asked Questions that come our way. If you don't see one that helps please message us and we'll try to help soon.
ONLINE ORDERING AND SHIPPING ISSUES
Why is my shipment delayed?
When will my coffee ship?
Where is my order confirmation?
Why was my order marked as delivered but it was not?
What do I do if my order arrived damaged?
What holidays are you closed?
What do I do if I recieved an incorrect order?
When do you roast?
How do I brew my coffee?
What is the shelf life of my coffee?
How Do I Learn About New Coffees?
What is a Traditional to Modern Scale?
Are we Fair Trade?
What is the best way to store my coffee?
What is the Roast Level & Profile?
Which coffee should I buy for espresso / drip / pour over?
Can You Grind My Coffee?
How do I make a return/exchange?
Do you have patio seating?
Do you wholesale non-coffee products?
What kinds of classes do you offer?
What’s the difference between Public and Professional classes?
How do I sign up for a class?
EVENTS, GIFTING, AND DONATIONS
Can I use Onyx at a special event?
Do you offer Catering?
Do you offer donations?