Wholesale FAQ – Onyx Coffee Lab

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YOU'RE WELCOME:

FREE shipping for orders over $40

TRENDING COFFEE:

Mexico Finca Las Chicharras Natural Rwanda Kanzu #16 Panama Creativa Jose Porta Kenya Karinga PB Cold Brew

ONYX IS MY PAL

FREE shipping for orders over $40

TEA:

New Teas offerings have launched now in eco sachets. We've taken weighing to the tenth of a gram out of your hands so that each cup is perfect. We suggest trying Onyx Tealight which has organic oats and honey along with black tea and cinnamon to create a complex sweetness and silky mouthfeel tea experience.

JON'S WISDOM:

Twitter is the K-cup of Coffee....

YOU'RE WELCOME:

FREE shipping for orders over $40

TRENDING COFFEE:

Mexico Finca Las Chicharras Natural Rwanda Kanzu #16 Panama Creativa Jose Porta Kenya Karinga PB Cold Brew

ONYX IS MY PAL

FREE shipping for orders over $40

TEA:

New Teas offerings have launched now in eco sachets. We've taken weighing to the tenth of a gram out of your hands so that each cup is perfect. We suggest trying Onyx Tealight which has organic oats and honey along with black tea and cinnamon to create a complex sweetness and silky mouthfeel tea experience.

JON'S WISDOM:

Twitter is the K-cup of Coffee....

Wholesale FAQ

Here are some Frequently Asked Questions that come our way. If you don't see one that helps please message us and we'll try to help soon.

ONLINE ORDERING AND SHIPPING ISSUES

Why is my shipment delayed?

When will my coffee ship?

Where is my order confirmation?

Why was my order marked as delivered but it was not?

What do I do if my order arrived damaged?

What holidays are you closed?

What do I do if I recieved an incorrect order?

COFFEE QUESTIONS

When do you roast?

How do I brew my coffee?

What is the shelf life of my coffee?

How Do I Learn About New Coffees?

What is a Traditional to Modern Scale?

Are we Fair Trade?

What is the best way to store my coffee?

What is the Roast Level & Profile?

CAFE QUESTIONS

Which coffee should I buy for espresso / drip / pour over?

Can You Grind My Coffee?

How do I make a return/exchange?

Do you have patio seating?

Do you wholesale non-coffee products?

CLASSES

What kinds of classes do you offer?

What’s the difference between Public and Professional classes?

How do I sign up for a class?

EVENTS, GIFTING, AND DONATIONS

Can I use Onyx at a special event?

Do you offer Catering?

Do you offer donations?

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