Return Policy – Onyx Coffee Lab

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TRENDING COFFEES

Honduras COE #1 Benjamin Paz Colombia Aponte Village Panama Elida Estate Krampus BigFace x Onyx Coffee Framily Ethiopia Nano Genji Colombia Inza Nilson Guatemala El Socorro Gesha

THE ROASTERY

It's 2023 and we have boots on the ground sourcing coffees for the year. While its Winter here at home, East Africa is in full harvest. We'll be soon traveling through Kenya and Ethiopia to cup through hundreds of micro-lots and meet with producing partners and cooperatives for purchasing. Small releases of Colombia and Late Harvest Ethiopia are also hitting the roastery now.

TEA

New Teas are launching this week now in sachets. We've taken weighing to the tenth of a gram out of your hands so that each cup is perfect. We suggest trying Onyx Tealight which has organic oats and honey along with black tea and cinnamon to create a complex sweetness and silky mouthfeel tea experience.

ECHELON SEASON 2

Season 2 is here with new options in 2023! OPTION 1: FULL MEMBERSHIP As a full member, you will be provided with not only a year of the world's best coffee, but also all the equipment and ways control every aspect of brewing, even down to the water chemistry. OPTION 2: COFFEE ONLY MEMBERSHIP This year we are expanding the Echelon program to offer a coffee only option. This is a very exclusive and limited project due to the fact that sourcing these rare coffees is an arduous and extremely delicate process.

JON'S WISDOM:

Twitter is the K-cup of Coffee...

TRENDING COFFEES

Honduras COE #1 Benjamin Paz Colombia Aponte Village Panama Elida Estate Krampus BigFace x Onyx Coffee Framily Ethiopia Nano Genji Colombia Inza Nilson Guatemala El Socorro Gesha

THE ROASTERY

It's 2023 and we have boots on the ground sourcing coffees for the year. While its Winter here at home, East Africa is in full harvest. We'll be soon traveling through Kenya and Ethiopia to cup through hundreds of micro-lots and meet with producing partners and cooperatives for purchasing. Small releases of Colombia and Late Harvest Ethiopia are also hitting the roastery now.

TEA

New Teas are launching this week now in sachets. We've taken weighing to the tenth of a gram out of your hands so that each cup is perfect. We suggest trying Onyx Tealight which has organic oats and honey along with black tea and cinnamon to create a complex sweetness and silky mouthfeel tea experience.

ECHELON SEASON 2

Season 2 is here with new options in 2023! OPTION 1: FULL MEMBERSHIP As a full member, you will be provided with not only a year of the world's best coffee, but also all the equipment and ways control every aspect of brewing, even down to the water chemistry. OPTION 2: COFFEE ONLY MEMBERSHIP This year we are expanding the Echelon program to offer a coffee only option. This is a very exclusive and limited project due to the fact that sourcing these rare coffees is an arduous and extremely delicate process.

JON'S WISDOM:

Twitter is the K-cup of Coffee...

Return Policy

Hello, and thank you for your purchase. Because we have different kinds of items for sale on our website, we have several different return policies.


If your coffee beans arrive and don't fit your order, we will replace them within one week of the purchase date. The volatile nature of coffee makes it imperative that it is consumed in a timely manner. If your beans arrive and are different from what you ordered, please email us with a photo of the product you received, so we can replace it with the correct item.

If your tea, chocolate or honey arrive and don't fit your order, we will replace them within two weeks of the original purchase date. If your order arrives and is different from what you ordered, please email us with a photo of the product you received, so we can replace it with the correct item. Please return them in their original condition.


For equipment and merchandise, we allow a 14-day return/exchange time. Items must be in original condition. If the order doesn't fit your needs, please email us and return your items to our store at:

Onyx Coffee Lab
c/o RETURNS
101 E. Walnut St.
Rogers, AR 72756

Please include your order number (if known) and your full name, with instructions for exchange or refund. Typical turnaround time for returns/exchanges is about 1-2 weeks once we receive the item(s). For faster turnaround, please use an expedited shipping service and shoot us an email at info@onyxcoffeelab.com. We will do our best to accommodate your request.

If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be in original condition and must be returned within 14 days of purchase for equipment/swag or 7 days for coffee beans. Shipping charges are not refundable. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue credit to OnyxCoffeeLab.com.

If you have any questions, please contact us at info@onyxcoffeelab.com.

If you have purchased Onyx Coffee through a retailer, check the store's return policy. Most retailers honor returns and exchanges. If there is a problem, feel free to contact us at info@onyxcoffeelab.com, and we will do our best to help.

- Items purchased online may be returned or exchanged by mail or in-store.
- For a full refund, returns must be made with the original receipt and merchandise must be in its original condition.
- Returns by mail without a receipt require an order number, name, and address.
- Shipping & Handling fees are non-refundable unless an item is damaged or defective.


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