International FAQ

If your order contains items that ship exclusively from both roasteries (EU and US), you will see a single, unified shipping rate at checkout. This rate reflects the combined shipping costs associated with each shipment.

For now, we are roasting a limited selection of coffee offerings in the Netherlands. These offerings will be shipped from the Netherlands within the EU. Everything else will be available from the Onyx Headquarters in Arkansas, USA. You may check out with items from both shipping origins, but keep in mind the shipping rates will include taxes and duties for any items shipping from USA.

Coffee roasted in the Netherlands will be roasted on Tuesdays, with more roast days to be added in the near future. Any order received before 9am (CET) on roast days will be roasted on the same day and shipped the following day. Any order received after 9am (CET) will be roasted on the following roast day. In most cases, your coffee should reach you in three business days from the nearest roast day.

Couriers can sometimes experience influxes in orders that might overwhelm and skew expected shipment timeframes. If you haven’t already, sign up for updates on your package through your courier by referencing your tracking number.
Still experiencing an issue? We wanna stay in the loop with this! Please email us at info@onyxcoffeelab.com with your name and order number, and we can work with you to find a resolution on this.

Sometimes, our emails end up in people’s junk folders. Other times, the confirmation is sent as a text and is blocked by the phone carrier.
Why does this happen? When checking out using PayPal/Amazon or ShopPay, they will save your phone number, and the notifications are sent to you as a text message. This can be a little non-traditional and confusing with so much spam texting these days.
Once you do receive your confirmation, you can check the status of your order and subscribe for email updates if this is an easier way to stay in the loop! If you have any questions about this, please feel free to please email info@onyxcoffeelab.com providing us with the name on your order. We can then look up your order and provide you with that confirmation.

Please reach out to Lance@OnyxCoffeeLab.com and he will take care of you!

Please try checking with your neighbors and your postal delivery person. Also check around your normal delivery place to see if it’s been put somewhere different. Sometimes carriers will mark packages as being delivered but not actually deliver them until the next day.
Unfortunately, we do not have any additional information than what you have received. Once we hand off the package to USPS, it’s in their hands to ensure delivery.
All that being said, if you are unable to track down your package, please let us know by sending your name and order number to info@onyxcoffeelab.com with a description of the issue you’re experiencing. We want to make sure that you are happy with your purchase from us, and we’ll look into sending a replacement order.

We appreciate your business and want to make it right. Please email us at info@onyxcoffeelab.com with your name and order number and a description of the issue you’re experiencing, and we will work to make it right.

For 2024, These are the holidays in which we will be closed.
Nieuwjaarsdag: Maandag 1 Januari 2024
V Eerste Paasdag: Zondag 31 Maart 2024
Tweede Paasdag: Maandag 1 April 2024
Koningsdag: Zaterdag 27 April 2024
Hemelvaartsdag: Donderdag 9 Mei 2024
Eerste Pinksterdag: Zondag 19 Mei 2024
Tweede Pinksterdag: Maandag 20 Mei 2024
Eerste Kerstdag: Woensdag 25 December 2024
Tweede Kerstdag: Donderdag 26 December 2024

We’re human, but we wanna strive to be better and make this right for you. Please email us at info@onyxcoffeelab.com with your name and order number and a description of the issue you’re experiencing, and we will send you a correct, replacement order!

All of our coffee in the US is roasted to order the following day so that it can be packed and shipped out. In most cases, your coffee should reach you in three business days. If you are ordering coffee roasted in the Netherlands through our partnership with Manhattan Coffee Roasters, coffee will be roasted on Tuesdays. Please see the question ‘When will my coffee ship?’ for further details regarding order placement and shipping time.

Curious about how to brew your coffee or use that new brew method? You can visit each coffee’s product page for videos of how we brewed that specific coffee on filter and espresso. These videos are found underneath the Story section of each coffee page.

We recommend using coffee within 30 days of the labeled roast date. This isn’t to say the coffee won’t be usable after that 30th day, but we’ve found that this window gets you the tastiest results. We also don’t recommend using coffee within the first 4 days of being roasted, so it has time to settle and de-gas.

Please sign up for our newsletter HERE or give us a follow @onyxcoffeelab on Instagram to stay up to date with our newest selections. Feel like you’re missing out on those pre-orders? When we add new coffees, we post them on our Instagram page and newsletter.

The Traditional to Modern Scale on our bags refers to the expected flavors in coffee. If the scale is marked more towards Traditional, you can expect flavors like nuts, dry wine, bakers chocolate, etc. With coffees marked more towards Modern, you can expect flavors like citrus, floral, fruit, etc. Typically, but not always, the more modern the coffee, the lighter we usually roast it.

The short answer is yes and no. Technically, we meet Fair Trade requirements but don’t have the actual certifications. We tend to pay 3-4x more than Fair Trade for our coffees, meaning we go above and beyond what Fair Trade pricing is.

Once one of our bags of coffee is opened, it is good for about 30 days. Our 10 oz boxes are created to be tight and act as coffee containers. Once you open your new coffee for the first time, just roll the bag up and place it back in the box with the lid shut. This will keep your coffee tasting good.
Once you have opened the 2lb and 5lb bags, simply folding it over and clamping it shut will keep your coffee fresh. However, for optimal freshness, we recommend an airtight container for these sizes of bags.
Learn more: We find that with how we roast, lighter than most places, it doesn’t take as long for a coffee to go stale. An older coffee will usually not taste as vibrant. Oxygen is what causes coffee to degrade, so keeping your bag sealed or in an air-tight container will help to extend its shelf life!

We roast each of our coffees to bring out its best qualities, so all of our coffees are roasted a bit differently from each other. But that also means, for us, our coffees are typically medium-ish roast to a lighter roast.