International FAQ – Onyx Coffee Lab
market locale: en-us
url prefix:

Let's be email pals.

Sign up for Onyx emails to get first access to our newest coffee releases and more.

YOU'RE WELCOME:

FREE shipping for orders over $40

TRENDING COFFEE:

Burundi Ngozi Kamira Uganda Long Miles Lunar Station Natural Colombia Juan Jimenez Pink Bourbon Cold Brew Colombia Delagua Nuevo Amanecer Natural

ONYX IS MY PAL

FREE shipping for orders over $40

TEA:

New Teas offerings have launched now in eco sachets. We've taken weighing to the tenth of a gram out of your hands so that each cup is perfect. We suggest trying Onyx Tealight which has organic oats and honey along with black tea and cinnamon to create a complex sweetness and silky mouthfeel tea experience.

JON'S WISDOM:

Twitter is the K-cup of Coffee....

YOU'RE WELCOME:

FREE shipping for orders over $40

TRENDING COFFEE:

Burundi Ngozi Kamira Uganda Long Miles Lunar Station Natural Colombia Juan Jimenez Pink Bourbon Cold Brew Colombia Delagua Nuevo Amanecer Natural

ONYX IS MY PAL

FREE shipping for orders over $40

TEA:

New Teas offerings have launched now in eco sachets. We've taken weighing to the tenth of a gram out of your hands so that each cup is perfect. We suggest trying Onyx Tealight which has organic oats and honey along with black tea and cinnamon to create a complex sweetness and silky mouthfeel tea experience.

JON'S WISDOM:

Twitter is the K-cup of Coffee....

International FAQ

Here are some Frequently Asked Questions that come our way. If you don't see one that helps please message us and we'll try to help soon.

ONLINE ORDERING AND SHIPPING ISSUES

How is “mixed” shipping calculated?

Do all products ship from EU?

When will my coffee ship?

Why is my shipment delayed?

Where is my order confirmation?

I am interested in a wholesale account for Onyx coffee roasted in the EU. Where do I start?

Why was my order marked as delivered but it was not?

What do I do if my order arrives damaged?

What holidays are you closed?

What do I do if I received an incorrect order?

COFFEE QUESTIONS

When do you roast?

How do I brew my coffee?

What is the shelf life of my coffee?

How Do I Learn About New Coffees?

What is a Traditional to Modern Scale?

Are we Fair Trade?

What is the best way to store my coffee?

What is the Roast Level & Profile?

✓ Added to Cart